Privacy Policy
Your privacy matters to r377. This policy explains what personal data we collect, why we collect it, and how we keep it secure.
All data transmissions are encrypted with SSL. Your account and payment data are protected at every step.
r377 never sells your personal data to third parties. Your information stays within r377 and its verified service partners.
Your registered mobile number is used only for OTP login, account recovery, and essential account notifications.
You may request access, correction, or deletion of your personal data at any time by contacting r377 support.
r377 uses essential session cookies and anonymised analytics cookies to improve platform performance and user experience.
Privacy-related queries and data requests can be sent to [email protected]. We aim to respond within 5 business days.
1Introduction
This Privacy Policy explains how r377 (referred to in this policy as "r377", "we", "us" or "our") collects, uses, stores, and protects personal information relating to individuals who use the r377 website and associated gaming and betting services (collectively, the "Platform"). This policy applies to all registered players, prospective players who browse the Platform without registering, and any other persons whose personal data r377 processes in connection with the Platform.
By registering an account on the r377 Platform or by continuing to use the Platform after this policy has been made available to you, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this policy, you must not use the Platform. This Privacy Policy should be read alongside the r377 Terms and Conditions, which govern your overall use of the Platform.
2Data Controller
r377 is the data controller for the personal information collected through the Platform. As data controller, r377 determines the purposes and means by which your personal data is processed. r377 is responsible for ensuring that your personal data is handled in accordance with applicable data protection principles, including data minimisation, purpose limitation, storage limitation, and integrity and confidentiality.
For all privacy-related enquiries, data access requests, correction requests, and deletion requests, you may contact r377 using the contact details set out in Section 15 of this policy. r377 will endeavour to respond to all such requests within 5 business days of receipt.
3Information We Collect
r377 collects personal data from you directly when you register an account, make a deposit or withdrawal, contact support, or interact with the Platform. r377 also collects certain technical data automatically when you visit the Platform. The following table summarises the main categories of personal data collected, the source of that data, and the primary purpose for which it is collected:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity data | Full name, date of birth, national ID or passport number | Account registration and KYC verification |
| Contact data | Mobile phone number, email address | OTP login, account notifications, support communication |
| Financial data | bKash / Nagad / Rocket wallet number, bank account details, transaction records | Processing deposits, withdrawals, and fraud prevention |
| Technical data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, and analytics |
| Usage data | Games played, bets placed, deposit frequency, login history | Responsible gaming monitoring, personalised promotions, platform improvement |
4How We Use Your Information
r377 uses the personal data it collects only for the purposes described in this policy. We do not use your data in ways that are incompatible with the purpose for which it was collected. The specific purposes for which r377 processes personal data include:
- Creating and managing your r377 player account, including verifying your identity and age as required under r377's eligibility rules (players must be 21 years of age or older).
- Processing deposit and withdrawal transactions through bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfer methods, and maintaining accurate financial records of all transactions on your account.
- Complying with anti-money laundering (AML) obligations, including conducting ongoing transaction monitoring and reporting suspicious activity to relevant authorities where r377 is legally required to do so.
- Providing customer support, handling complaints, resolving disputes, and responding to queries raised through the r377 support channels.
- Monitoring platform usage to detect and prevent fraud, collusion, bonus abuse, money laundering, and other prohibited conduct, and to ensure fair play for all r377 players.
- Sending essential account communications, including OTP verification messages, transaction confirmations, and security alerts, to your registered mobile number or email address.
- Where you have given consent, sending promotional communications about r377 offers, bonuses, and new features. You may withdraw consent for promotional communications at any time by contacting r377 support.
5Legal Basis for Processing
r377 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity in question:
- Contractual necessity: Processing that is necessary for r377 to perform the contract it has with you as a registered player — including creating your account, processing your deposits and withdrawals, and making games and betting markets available to you.
- Legal obligation: Processing that is necessary for r377 to comply with applicable legal and regulatory requirements, including anti-money laundering verification, identity verification, age verification, and the reporting of suspicious transactions to relevant authorities.
- Legitimate interests: Processing that is necessary for r377's legitimate business interests, provided those interests are not overridden by your rights and interests. Examples include fraud detection, platform security monitoring, responsible gaming analysis, and platform performance improvement.
- Consent: Where r377 relies on your consent as the legal basis for processing — for example, for sending promotional communications — you have the right to withdraw that consent at any time by contacting r377 support. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
6Payment Data and Financial Information
When you make a deposit or withdrawal on the r377 Platform using bKash, Nagad, Rocket, Upay, or a Bangladeshi bank transfer, r377 collects the mobile wallet number or bank account details associated with that transaction. This information is used solely for the purpose of processing your financial transactions, verifying that deposits and withdrawals are made to and from accounts registered in your name, and maintaining accurate financial records for AML compliance purposes.
r377 does not store full card numbers or full bank account numbers on its own servers. Payment processing for card-based transactions, where applicable, is handled by certified third-party payment processors who are themselves subject to applicable data security standards. r377 retains only the minimum financial data necessary to comply with its record-keeping obligations and to service your account.
7Sharing Your Information
r377 does not sell, rent, or trade your personal data to any third party. r377 may share your personal data with third parties only in the limited circumstances described below:
- Service providers: r377 shares personal data with carefully selected third-party service providers who assist in operating the Platform, including game software providers (such as Evolution Gaming, Pragmatic Play, Spribe, and Ezugi), payment processing partners (such as bKash, Nagad, and Rocket), and technology infrastructure providers. These service providers are contractually required to process personal data only on r377's instructions and to maintain appropriate security standards.
- Legal and regulatory authorities: r377 may disclose personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or other government authorities where r377 is legally required to do so, including in connection with anti-money laundering obligations, fraud investigations, or a valid court order.
- Business transfers: In the event that r377 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. r377 will notify affected players of any such transfer through a platform notification or communication to your registered contact details.
- With your consent: r377 may share personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting r377 support.
All third parties with whom r377 shares personal data are required to handle that data in a manner consistent with this Privacy Policy and applicable data protection requirements. r377 does not authorise any third party to use your personal data for their own independent marketing or commercial purposes.
8Cookies and Tracking Technologies
r377 uses cookies and similar tracking technologies on the Platform to support essential functionality, analyse Platform usage, and improve the user experience. The following categories of cookies are used on the r377 Platform:
- Essential cookies: These cookies are necessary for the Platform to function correctly. They enable core features such as session management, login authentication (including OTP verification flows), and security token validation. These cookies cannot be disabled without affecting your ability to use the Platform.
- Analytics cookies: r377 uses anonymised analytics cookies to understand how players interact with the Platform — including which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is aggregated and does not identify individual players. Analytics cookies help r377 make informed decisions about Platform improvements.
- Preference cookies: These cookies remember your Platform preferences, such as your selected language or display settings, to provide a more personalised experience on return visits. Preference cookies are not strictly necessary for the Platform to function, and you may disable them through your browser settings.
You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use the r377 Platform. r377 does not use cookies to deliver third-party advertising or to track your activity outside of the r377 Platform.
9Data Retention
r377 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention principles apply: account data (including identity, contact, and financial data) is retained for the duration of your active account relationship with r377 and for a minimum of five years after account closure, in line with standard AML record-keeping requirements. Technical and usage data is retained for shorter periods consistent with its operational purpose — typically between 12 and 24 months.
Where personal data is no longer required for the purpose for which it was collected and r377 has no legal obligation to retain it, r377 will securely delete or anonymise that data. Anonymised data (data from which all identifying information has been removed and which cannot be re-identified) may be retained indefinitely for statistical and analytical purposes.
10Data Security
r377 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. These measures include: SSL/TLS encryption for all data transmissions between your device and the r377 Platform; server-side encryption for stored personal and financial data; access controls that restrict internal access to personal data to authorised personnel only on a need-to-know basis; regular security audits and vulnerability assessments of Platform infrastructure; and two-factor authentication requirements for account access.
While r377 takes all reasonable steps to protect your personal data, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your r377 account has been compromised, you should contact r377 support immediately so that r377 can take appropriate steps to secure your account.
11Your Rights
As a player whose personal data is processed by r377, you have the following rights in relation to your personal data. To exercise any of these rights, please contact r377 support using the contact details in Section 15 of this policy:
- Right of access: You have the right to request a copy of the personal data that r377 holds about you. r377 will provide this information within a reasonable timeframe following identity verification.
- Right to rectification: You have the right to request that r377 corrects any inaccurate or incomplete personal data it holds about you. r377 will take reasonable steps to verify and update the data as requested.
- Right to erasure: You have the right to request that r377 deletes your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and there is no other legal basis for processing), or where the data has been unlawfully processed. This right is subject to r377's legal retention obligations.
- Right to restrict processing: You have the right to request that r377 restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
- Right to object: You have the right to object to r377 processing your personal data where that processing is based on r377's legitimate interests. r377 will cease that processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to withdraw consent: Where r377 relies on your consent as the legal basis for any processing activity, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
r377 will not charge a fee for processing most data subject requests. r377 may ask you to verify your identity before acting on any data request to ensure the security of your personal data. Where a request is manifestly unfounded or excessive, r377 may charge a reasonable fee or decline to act on it.
12Children's Privacy
The r377 Platform is strictly intended for adults aged 21 years and above. r377 does not knowingly collect personal data from any person under the age of 21. If r377 becomes aware that personal data has been collected from a person under 21 without the appropriate age verification having been conducted, r377 will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor in your care has registered an r377 account or provided personal data to r377, please contact r377 support immediately so that r377 can investigate and take appropriate action.
13Third-Party Links
The r377 Platform may contain references to third-party game providers and payment service providers. Where links to third-party websites or services are present, those third-party sites operate under their own privacy policies and r377 is not responsible for the privacy practices of any third party. r377 encourages you to review the privacy policy of any third-party service you access in connection with using the r377 Platform.
14Changes to This Privacy Policy
r377 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect the way r377 collects, uses, or shares your personal data in a significant way — r377 will notify registered players by sending a communication to your registered mobile number or email address, or by posting a prominent notice on the r377 Platform.
The "Last updated" date at the top of this policy reflects the date of the most recent revision. Your continued use of the r377 Platform following any update to this Privacy Policy constitutes your acknowledgement of the updated policy. If you do not agree with the changes, you should stop using the Platform and may request account closure by contacting r377 support.
15Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way r377 handles your personal data, please contact the r377 support team. All privacy-related requests will be handled with appropriate confidentiality.
Email: [email protected]
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